Refund policy

Refund & Return Policy

Kolour Designs Ltd aims to ensure that every purchase meets your expectations. Please carefully review our return and refund policies below:

Return Policy

You have 7 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • Unworn or unused

  • In its original condition

  • With original packaging and tags attached

  • Accompanied by proof of purchase

To initiate a return, please contact us at kolourdesignsltd@gmail.com. If your return request is accepted, we will provide you with a return shipping label and detailed instructions. Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, please contact us at kolourdesignsltd@gmail.com within 7 days of receiving your order, providing clear photographic or video evidence. Upon reviewing your case, we will issue a refund or arrange for a replacement, depending on the circumstances and your preference.

Missing or Lost Shipments

If your tracking information has not updated for over 30 days, or your shipment appears lost or severely delayed, please contact us at kolourdesignsltd@gmail.com. After investigation, we will issue a refund or resend the item at no additional charge, based on your preference.

Incorrect Address or Unclaimed Packages

Please ensure your shipping address and contact information are correct at the time of order placement. Kolour Designs Ltd is not responsible for items that become unclaimed or undelivered due to incorrect or incomplete addresses provided by the customer. Under these circumstances, refunds or reshipments will not be provided.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, or plants)

  • Customized or personalized items

  • Personal care products (beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

Please contact us if you have questions about specific items.

Change-of-Mind Returns

If you wish to return an item because you changed your mind, you are responsible for covering the return shipping costs. You must request the return within 7 days of receiving your order by contacting kolourdesignsltd@gmail.com. Once the return is received and processed at our warehouse facility, a refund will be issued. Please note the specific return address can vary depending on the product, and you will receive detailed instructions and the precise return address once your return request is initiated.

European Union 14-day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days of receipt, without providing a justification. Items must be returned in their original condition, unused, with tags and original packaging, and with proof of purchase.

Refund Processing

Once your returned item is received and inspected, we will notify you via email if the refund is approved. Approved refunds will be processed to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at kolourdesignsltd@gmail.com.

For any further inquiries regarding returns and refunds, please reach out directly to kolourdesignsltd@gmail.com.